At crickexnow, your privacy is not an afterthought — it is built into how we operate. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it, and what rights you have over your own information. We keep it plain and honest, no legal jargon for the sake of it.
Six core pillars of our privacy and data protection commitment to every player in Bangladesh
Every piece of data you share with crickexnow — from your registration details to your payment information — is encrypted using TLS 1.3 in transit and AES-256 at rest. Your data is unreadable to anyone who does not have the authorised decryption keys, which are held by crickexnow's security team only.
CrickexNow only collects the data it genuinely needs to operate the platform and comply with legal obligations. We do not collect data speculatively or build profiles beyond what is necessary for account management, payment processing, and responsible gaming monitoring. Less data collected means less risk to you.
CrickexNow does not sell, rent, or trade your personal data to any third party for commercial purposes. Your information is used solely to operate your crickexnow account, process your transactions, and keep the platform safe. This is a hard rule with no exceptions, regardless of the commercial value of the data.
You have the right to access, correct, export, and delete your personal data held by crickexnow at any time. Submit a request through your account settings or by emailing [email protected] and we will respond within 72 hours. No bureaucratic delays, no unnecessary friction — your data rights are real and enforceable.
CrickexNow will only send you promotional communications if you have opted in. You can update your marketing preferences at any time through your account settings or by clicking the unsubscribe link in any email we send. Opting out of marketing does not affect your ability to use crickexnow or receive essential account notifications.
In the unlikely event of a data security incident affecting crickexnow, we have a documented breach response plan. Affected players will be notified within 72 hours of discovery, with clear guidance on what happened, what data was involved, and what steps to take. Transparency during incidents is non-negotiable for us.
CrickexNow operates the online gaming platform accessible at crickexnow.org and through the crickexnow mobile application. In this Privacy Policy, "crickexnow", "we", "us", and "our" refer to the platform operator responsible for processing your personal data. We are the data controller for all personal information collected through the crickexnow platform.
This Privacy Policy applies to all users of crickexnow, including registered account holders, visitors who browse the platform without registering, and anyone who contacts crickexnow support. If you have questions about how crickexnow handles your data, contact us at [email protected] at any time.
Scope: This policy covers data collected through the crickexnow website, mobile app, support channels, and any other touchpoint where you interact with the crickexnow platform directly.
CrickexNow collects personal data in three main ways: information you provide directly, information generated by your use of the platform, and information received from third-party service providers such as payment processors and identity verification services.
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full name, date of birth, NID number | Provided by you at registration or verification |
| Contact Data | Mobile number, email address | Provided by you at registration |
| Financial Data | bKash / Nagad number, transaction history | Provided by you and payment processors |
| Technical Data | IP address, device type, browser, OS | Automatically collected during platform use |
| Usage Data | Games played, session duration, bet history | Automatically collected during platform use |
| Communications Data | Support chat logs, email correspondence | Generated when you contact crickexnow support |
CrickexNow does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations. We do not collect data from social media profiles or third-party data brokers.
Every piece of data crickexnow collects has a specific, documented purpose. We do not use your data for anything beyond what is described in this Privacy Policy without obtaining your explicit consent first.
CrickexNow processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
Your Right to Object: Where crickexnow processes your data on the basis of legitimate interests, you have the right to object to that processing. Contact [email protected] to raise an objection and we will review it within 72 hours.
CrickexNow does not sell your personal data. We share data with third parties only in the following limited and controlled circumstances:
All third parties who receive data from crickexnow are required to handle it in accordance with applicable data protection law and are prohibited from using it for any purpose beyond the specific service they provide to crickexnow.
CrickexNow uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. When you first visit crickexnow, you will be presented with a cookie consent banner where you can choose which categories of cookies to accept.
You can manage or withdraw your cookie consent at any time through the cookie settings panel in your crickexnow account or through your browser settings. Withdrawing consent for non-essential cookies will not affect your ability to use the core crickexnow platform.
CrickexNow retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
Data Deletion: When retention periods expire, crickexnow securely deletes or anonymises your personal data so it can no longer be linked back to you. You can also request early deletion — see Section 9 for your rights.
CrickexNow takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration.
While crickexnow takes every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.
As a crickexnow user, you have the following rights over your personal data. To exercise any of these rights, contact [email protected] with your request and we will respond within 72 hours.
Request a copy of all personal data crickexnow holds about you, including how it is being used.
Ask crickexnow to correct any inaccurate or incomplete personal data held in your account.
Request deletion of your personal data where there is no legal obligation for crickexnow to retain it.
Ask crickexnow to restrict processing of your data while a complaint or correction request is being resolved.
Receive your personal data in a structured, machine-readable format to transfer to another service.
Object to crickexnow processing your data for direct marketing or on the basis of legitimate interests.
CrickexNow is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe your child has registered on crickexnow, contact us immediately at [email protected]. We will close the account and delete all associated data within 24 hours of a verified report.
CrickexNow uses age verification checks during registration and reserves the right to request identity documents at any time to confirm that a player meets the minimum age requirement. Accounts where the holder is found to be under 18 will be permanently closed with all funds forfeited.
Zero Tolerance: Underage gambling is illegal and harmful. CrickexNow takes every report of underage access seriously and cooperates fully with authorities in any related investigation.
CrickexNow will only send you promotional emails, SMS messages, or in-app notifications if you have explicitly opted in to receive them during registration or through your account settings. We do not send unsolicited marketing communications.
CrickexNow may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify you via in-app notification and email at least 7 days before the changes take effect.
The "Last Updated" date at the top of this page always reflects the most recent revision. We encourage you to review this Privacy Policy periodically. Continued use of crickexnow after the effective date of any update constitutes your acknowledgement of the revised policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or how crickexnow handles your personal data, please reach out to our team. We are available 24 hours a day, seven days a week, and aim to respond to all privacy-related enquiries within 72 hours.
For information on your rights as a player, visit our Terms and Conditions page. For responsible gaming tools and support, visit the Responsible Gaming page.